Frequently Asked Questions

We are based in Barnard Castle and cover Teesdale and across County Durham, including Bishop Auckland, Darlington, Richmond, Northallerton, Spennymoor, Newton Aycliffe, and Leyburn. If you are not sure whether we reach you, give us a call on 07503 783373 and we will let you know.

Hydro North East is a family-run business led by Tom, who has over 10 years of experience in the trade. He works alongside his dad Steve, who brings more than 40 years of plumbing, heating, and gas experience, so every job benefits from a real depth of knowledge.

Yes, we are Gas Safe registered to work on domestic natural gas and LPG appliances. All of our gas work meets the legal safety standards required in the UK, and you are always welcome to ask to see our Gas Safe ID.

Our standard working hours are Monday to Friday, 08:00 to 17:00. If you have a job you would like to discuss, call us or send a message and we will arrange a time that suits you.

Yes. We provide free, no-obligation quotes for installations and most heating work. Call us on 07503 783373 or email info@hydro-northeast.co.uk and we will come back to you with a clear, honest price.

We accept all major debit and credit cards as well as bank transfer. For larger installation projects we are happy to talk through how payments can be staged to help you plan.

Yes we are gas safe registered to work on domestic natural gas and LPG appliances, so your new boiler is installed and commissioned safely and to the required standard.

Boiler installations usually take one or two days, depending on the boiler and the complexity of the job. We will give you a clear timeline as part of your quote so you can plan around the work.

Most boiler installations fall between £1,900 and £3,500, including the boiler and the installation. The exact price depends on the make and model you choose and any extra work your system needs. We give you a clear, fixed quote after surveying your home.

Yes. Removing and safely disposing of your old boiler is included as part of our installation service. We handle everything, so there is nothing for you to arrange separately.

Yes. New boilers come with a manufacturer-backed warranty, typically covering parts and labour for several years depending on the brand and model. We register the warranty on your behalf and explain the terms before you commit.

Boilers should be serviced annually to keep the warranty valid and ensure efficiency. A yearly service also catches small issues early, before they turn into bigger, more expensive problems.

A boiler service usually takes between 45 minutes and an hour depending on the make and model. We work tidily and leave your home as we found it.

A boiler service includes a thorough inspection and safety check, cleaning internal components and the system filter to ensure your heating system is running efficiently, safely, and reliably.

An annual boiler service costs between £60 and £120 depending on the make and model. We confirm the price when you book, with no surprises on the day.

Yes. We diagnose and repair boiler faults as well as carrying out annual servicing. We explain what is needed in plain English and quote each repair on its own merits, so you are never pushed toward unnecessary work.

Underfloor heating varies widely in price. The cost depends on the floor type, controls, pipe spacing, and the system you require. We are happy to discuss your requirements and provide you with a tailored estimate, usually somewhere between £2,000 and £10,000.

Yes. Because underfloor heating runs at a lower water temperature than radiators, it pairs well with a modern, efficient boiler and spreads warmth evenly across the room, which helps keep running costs sensible.

Absolutely. We install wet underfloor heating for single rooms, extensions, and full house projects. We tailor the design to your floor build-up and the rooms it serves.

In most cases, yes. Wet underfloor heating works well with modern boilers and other heat sources. We assess your existing system during the survey and design the installation to suit it.

It depends on the size of the project and the floor build-up. We give you a clear timeline as part of your tailored estimate, and we plan the work carefully to keep disruption to a minimum.

Installation of a single system usually takes one to two days. Multi-split or ducted systems usually take two to four days depending on the number of units and the complexity of installing ductwork.

Yes. Modern systems provide efficient cooling in summer and heating in winter, all from the same wall unit, giving you year-round comfort and precise control over each room.

AC units should be serviced annually to extend the lifespan of your unit, preserve the warranty, and maintain efficiency. We are happy to look after your system for you.

Air conditioning typically costs between £1,500 and £12,000 depending on the number of units and the complexity of the installation. We size the system properly and give you a clear quote before any work begins.

Modern systems use inverter technology to keep running costs down. They run quietly and let you control each room precisely, so you only heat or cool the spaces you are using.